In a statement late Thursday, the company said the outage from Tuesday evening into Wednesday morning was triggered by "the introduction of a new, non-critical system routine" designed to optimize the cache, or temporary holding space, of the system that handles e-mail sent to BlackBerry users.
RIM said it didn't expect the update to impact users, "but the pre-testing of the system routine proved to be insufficient."
The Waterloo, Ontario-based company also said the process designed to maintain service in the event of a failure "did not fully perform to RIM's expectations," causing a longer delay before service was restored.
The "editorial" less than complimentary portion of the AP piece:
Even more have simply become accustomed to - and often obsessive about - being able to check their e-mail at night and on weekends.
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